The fine print
/Que - ko/ noun · policies

Shipping policy

From the Adelaide Hills to anywhere the post goes. Worldwide, like Gerra.

Where we ship

Worldwide. Every blend is packed in the Adelaide Hills and carried by Australia Post; international orders travel with tracking.

What it costs

Rates are calculated at checkout by destination and weight. Samples travel light, so the $3 taste stays cheap to send.

When it arrives

Orders are packed within a few days of arriving. Within Australia, allow standard parcel times from South Australia; international delivery varies by destination customs.

The mailer

Like the pouch, the mailer is chosen to go back to the earth: compostable and plastic-free wherever stock allows. If the packaging arrives damaged and the tea inside is harmed, write to us and we will make it right.

Questions

Anything shipping-shaped: ask through the contact page before or after you order.